USCO 2.0 Questions, Answers, and Resources
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Introduction to UMAP
Introduction to USCO
Check out our Troubleshooting and Frequently Asked Questions
My username and password aren’t working. I’m getting an error message when I log in.
Make sure there are no empty spaces at the end of your password if you are cutting and pasting it into the form field. E-mail umap-is@umap.org if still a problem or use the Reset Password link on the log-in screen. Please note that this is not an automated process and your password will be reset in person by the International Secretariat during working hours.
I can not find my listing of students who have applied.
Click on the “Manage Applications” option from the home screen menu to see both outgoing and incoming students.
I’m looking for a list of students specifically from my institution. Where can I find it?
Click on the “Students List” option on the home screen to see a list of all applicants from your institution.
I can’t find the right academic field/ discipline for my program, what should I do?
Choose the closest broad field of study from the drop-down list and then use the Program Description section to describe the program in more detail.
I have not received any notifications about student applications that I need to nominate or approve. What is happening?
Missing a notification? Please check your spam folder and confirm your contact details in the coordinators’ listing. You can prevent delivery issues by adding usco-info@umap.org to your safe contacts.
I am trying to select/ decline an applicant to my institution but I do not see how to save my decision.
The blue Save box only appears during active placement periods. If you are a second-preference institution, you will not be able to save while the first-preference period is still underway. We recommend reviewing the project timeline and returning at the appropriate time.
I am trying to enter institution or program description details, but am getting an error message when I click save.
The text box is limited to 1,000 characters (approximately 200–250 words). If you receive an error, please shorten your entry and try again. For more extensive details, you can use the Additional Links section at the bottom to provide supplementary resources or information.
I am trying to enter a link in my profile or program but it is not saving correctly.
Make sure to enter the link starting with http://
I have submitted a Program but I do not see it in the listing. Should I resubmit it?
The International Secretariat must approve all program submissions before they show up on the USCO2 home page and program listing. Please wait 24 hours and check again before you re-submit a program.
Download the step-by-step Quick Start Guide
