*I have not received my account registration confirmation email message. What should I do?
Please check your spam or junk mail folders for system notifications. If you use Microsoft Outlook, you may also need to check the Microsoft Quarantine filters. If possible, please add the USCO system address to your list of safe contacts: usco-info@umap.org
*The registration confirmation link is giving me an error message and I can not log in. What now?
This sometimes happens if you use a Gmail account instead of your home institution email. Please use your official home institution email address and try again.
*I am filling out my Personal Info section, but I do not have an IELTS or TOEFL score. What should I do?
Chose “other” from the English proficiency drop-down menu. Enter the score that you have and list the name of the test in the “If Other, specify” field. If you have another language, for example Japanese or Spanish, enter the language and test name in the “Other Language Certification” field.
*I tried to upload my transcript/language certification, but when I clicked on Save, I got an error message with yellow blocks and machine language. What’s going on?
Your attachment may be too big. Attachments may not exceed 4MB. Please reduce your file size and try again.
*I can’t remember the mandatory password requirements. What do I need to create my student password?
Your password must be at least 10 characters long, including upper and lower case letters, a number, and a symbol.
*I forgot my password. What should I do?
Click on Log In. On the Log In page, find the “Forgot your password?” link. Enter the email address that you used to register the account. A link for re-setting your password will be sent to your email address.
*How many programs can I apply to?
For Programs A/B you may apply for up to three programs each application period. For program C opportunities, there are no limits.
*I am trying to apply for a program but I do not see the “Add to my Application” button.
The program may not be open for applications at this time. Programs are visible from before the application period starts until the end of the placement period. Check the application dates in the program description or the timeline to see when it should be open and try again then.
*I want to apply for a scholarship but I can not find the scholarship application. How do I apply?
For Scholarships for programs in Taiwan or to/from Canada, start by submitting the applications for your preferred programs. If your application is selected, you will be invited to apply separately for funding.